ba99's Privacy Policy

Introduction and Scope of Application

ba99 takes the privacy of its users very seriously. In this privacy policy, "ba99", "we" or "platform" refers to the operating entity of ba99 and all digital services operated under it.

This policy applies to all information collected through ba99's website, mobile applications and other digital services. If you use any service provided by ba99, it will be assumed that you have read and agreed to the terms of this policy.

This policy has been prepared in accordance with applicable data protection regulations in Bangladesh and may be updated from time to time. Users will be notified via their registered contact details whenever significant changes are made.

Types of Information Collected

ba99 collects the following types of information:

2.1 Information You Provide Directly

Information you provide during account registration, identity verification or when seeking support includes:

• Full name and date of birth (for age verification — applicable to users aged 21 and above)
• Mobile number and email address
• National ID card or passport details (for KYC verification)
• bKash, Nagad or Rocket account details (for financial transactions)
• User preferences and settings

2.2 Information Collected Automatically

When you use ba99, certain information is collected automatically:

• IP address and device type
• Browser type and operating system
• Site visit times, page view data and navigation patterns
• Session IDs and cookie data
• Gaming history and betting activity logs

2.3 Information Received from Third Parties

Certain information may be received from payment processors, fraud prevention services and identity verification agencies. Such information is collected only to the extent necessary.

Purpose of Information Use

ba99 uses the information collected for the following purposes:

3.1 Account Management and Service Delivery

Your information is used to create and secure your account, process deposits and withdrawals, and award bonuses and rewards.

3.2 Identity and Age Verification

ba99 strictly enforces the 21+ age rule. Information provided at registration is verified to ensure that minors cannot access the platform.

3.3 Security and Fraud Prevention

Information is analysed to detect and prevent unauthorised access, money laundering and other fraudulent activity. This is essential for protecting the accounts of all users.

3.4 Customer Support

Relevant information is used to improve the support provided via 24/7 live chat and email, and to resolve your issues more quickly.

3.5 Personalised Experience

Information is used to analyse your preferences and playing habits in order to show relevant games, offers and notifications. Such personalisation is carried out in line with responsible gaming guidelines.

3.6 Compliance with Legal Obligations

Information may be retained and, where required, disclosed to authorities under applicable laws and regulatory requirements.

Data Storage and Security

4.1 Technical Security Measures

ba99 uses SSL encryption technology to keep your personal and financial information secure. All data transmitted between the server and your browser is encrypted, making it unreadable to third parties.

4.2 Administrative Controls

Only authorised personnel have access to information required for their specific role. All access is logged and regularly audited.

4.3 Data Retention Period

Information is retained for as long as your account remains active. After an account is closed, certain information may be kept for a specified period due to legal obligations. Once no longer needed, data is securely deleted or anonymised.

4.4 Response to a Data Breach

In the event of a data security breach, ba99 will notify affected users as quickly as possible and take the necessary corrective action.

Data Sharing and Third Parties

ba99 never sells or rents your personal information to third parties for commercial purposes. However, limited information may be shared with the following parties in order to provide specific services:

5.1 Payment Partners

Information necessary to complete financial transactions via bKash, Nagad and Rocket is shared with the relevant payment processors. These services are governed by their own privacy policies.

5.2 Technology and Service Providers

Trusted technology partners are engaged for server hosting, cybersecurity, game content delivery and customer support technology. These partners have access only to the information required for their specific function.

5.3 Legal Obligations

Information may be disclosed where required to comply with court orders, directions from regulatory authorities or applicable law.

5.4 Business Transfers

User information may be transferred in the event of any change to ba99's business structure, a merger or an acquisition. Users will be notified in advance in such cases.

Cookies and Tracking Technologies

6.1 Use of Cookies

Cookies and similar technologies are used on the ba99 website. These are small files stored in your browser that improve the functionality of the site.

6.2 Types of Cookies

• Essential Cookies: Required to maintain login sessions and security; these cannot be disabled.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Collect usage statistics to help improve the service.
• Marketing Cookies: Used to display relevant advertisements and offers.

6.3 Cookie Controls

Non-essential cookies can be disabled by changing your browser settings. However, this may limit some features of the site.

User Rights

As a user of ba99, you have the following rights regarding your own information:

7.1 Right to Access

You may request to know what information ba99 holds about you. After verification, the information will be provided within the specified timeframe.

7.2 Right to Rectification

If any information held about you is incorrect or incomplete, you may request a correction. Many details can be updated directly from the profile section of your account.

7.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, some information may need to be retained for a set period due to legal obligations.

7.4 Right to Object to Processing

You may object to your information being used for certain purposes, particularly in the case of marketing communications.

7.5 How to Exercise Your Rights

To exercise these rights, contact the ba99 customer support team. Your request will be responded to as quickly as possible after your identity has been verified.

Protection of Minors

As a responsible gaming platform, ba99 follows a strict policy against participation by anyone under the age of 21. The platform never knowingly collects or stores information from any person under the age of 21.

Age verification is mandatory at registration. If a person creates an account by providing false information and is later discovered, that account will be suspended immediately.

If you believe a minor is operating an account on ba99, please inform our customer support team.

International Data Transfers

ba99 uses global technology infrastructure, so in some cases your information may be stored or processed on servers outside Bangladesh. In such cases, it is ensured that the data protection standard is equivalent to or higher than the standard applicable in Bangladesh.

When transferring data to third countries, the necessary contractual safeguards are put in place.

Policy Changes and Updates

ba99 reserves the right to review and update this privacy policy from time to time. Users will be informed in the following ways depending on the nature of the change:

• A notice will be published on the website.
• For significant changes, an email or mobile notification will be sent.
• The "Last Updated" date at the top of the policy will be changed.

Continued use of the site after an update will be taken as acceptance of the revised policy. It is therefore recommended that you visit this page regularly.

For general information about ba99, you can visit the About Us page, which contains an overview of the platform and its services.

Contact and Complaints

If you have any questions, concerns or complaints about this privacy policy, please contact the ba99 customer support team. Our support team is available 24/7 in both Bengali and English.

After a privacy complaint is submitted, an initial response will be provided within 7 business days. Complex matters may take longer to resolve and you will be kept updated on progress.

Consent and Final Provisions

By creating an account on ba99 or using the services, you confirm that you have read and understood this privacy policy in full.

If you disagree with any part of this policy, you are advised not to use ba99's services.

Other legal documents associated with this policy include the Terms and Conditions, which cover account use, bonus policy, deposit and withdrawal rules, and other details.

This policy was drafted in Bengali, which constitutes the original and authoritative version.