Frequently Asked Questions
All your questions answered in one place at ba99
Playing on mobile, identity verification, deposits and responsible gambling — find detailed answers to everything you want to know about ba99 below.
From opening an account at ba99 to making a deposit, playing games and withdrawing safely, many questions come to mind. This page gives direct answers to the most frequently asked questions on four important topics — playing on mobile, KYC identity verification, deposits and responsible gambling. ba99 login or ba99 slots queries will also be covered by the answers below. If you cannot find the answer to a question, our 24/7 live chat support is always ready.
Table of Contents
FAQ — 01
Playing on Mobile
If the connection drops at ba99, the result of the last confirmed game is saved in the system. Once the internet is back, log in and you can continue from the same session or see the last known state. If the connection drops during a live casino or
ba99 Casino live dealer table, the round is completed by the server.
Playing on a good 4G or Wi-Fi connection reduces this problem.
ba99 works on both Android and iOS. The site runs smoothly on Android 6.0 or above and iOS 12 or later.
Using the latest version of Chrome, Safari or Firefox gives the best experience.
Live games may take a bit longer to load on older or low-RAM devices.
If old cache and cookies have built up in the browser, ba99 may load slowly. On Android, open Chrome and go to Settings → Privacy and security → Clear browsing data and delete "Cached images and files" and "Cookies". On iOS, go to Settings → Safari → Clear History and Website Data.
Then reload the site — this fixes the problem in most cases.
On Android, open ba99 in Chrome, tap the menu (three dots) and select "Add to Home screen".
On iOS, tap the share icon in Safari and select "Add to Home Screen". This creates an app-like shortcut
and lets you play fullscreen without the browser address bar.
Yes, ba99 slots, live casino, fishing games and cricket betting can all be played on a mobile browser.
Casual games like ba99 Ludo Quick are also fully supported on mobile.
Games with high-quality animations run better on more powerful devices. Make sure you have the latest browser and an active internet connection.
ba99 has apps available for both Android (APK) and iOS. The app must be obtained through official channels.
Full details are available on the ba99 App page. It is recommended not to download the app from any third-party source
— always use the official source for your security.
FAQ — 02
Identity Verification (KYC)
ba99 uses SSL encryption to keep all data secure. The copy of your NID or passport that you upload is used only
for identity verification and is not shared with third parties.
For more details, read ba99's privacy policy — it clearly states what information is stored and how.
ba99 usually requests KYC verification before a large withdrawal for the first time, or if unusual activity is detected on the account.
In some cases verification may be requested a few days after registration. This is a normal security process.
The sooner you submit your documents, the sooner all account features will be fully available.
Yes, this is very important. The name you gave when registering at ba99 must exactly match the name on your NID and your
bKash / Nagad / Rocket account. If the names do not match, withdrawals may be blocked.
Enter the correct name right at the start of registration to avoid problems later.
If verification is rejected, ba99 usually explains the reason — such as a blurry image, name mismatch, or expired document.
Re-upload the correct document based on the reason given. Make sure the lighting is good when taking the photo and that all corners of the document are clearly visible.
If you still have trouble, you can get help in Bengali via live chat.
KYC verification is part of ba99's security system. It prevents fraud and identity theft, and confirms
that each account belongs to a real person. If verification is incomplete, withdrawals may be restricted.
The verification process also supports compliance with the responsible gaming policy.
FAQ — 03
Money Deposit
Sometimes a network delay can cause your balance to take a little time to update. First, wait 5–10 minutes and refresh the page.
If it still hasn't appeared, contact ba99 live chat with the mobile number you sent from, the transaction ID, and the amount.
This is usually resolved quickly.
ba99 accepts deposits through three mobile wallets: bKash, Nagad, and Rocket.
Rocket is the mobile wallet service of Dutch-Bangla Bank. All three methods are fast and secure.
The minimum deposit is ৳200 across all methods.
Log in to your ba99 account, go to the deposit option, and select bKash. Following the instructions shown,
send money via the bKash app or by dialing *247# and choosing "Send Money". Once the transaction is complete, the balance is automatically added to your ba99 account.
Make sure to use the correct reference number when making the deposit.
ba99 does not add any extra charges on deposits — the exact amount you send is credited to your account. However, your mobile wallet provider's (bKash / Nagad / Rocket) own
Send Money charges may apply — check the relevant wallet's terms and conditions for details.
The minimum deposit at ba99 is ৳200 — the same across all methods: bKash, Nagad, and Rocket.
Even with just ৳200 you can join popular games like slots, fishing games, or Boom Legend.
If you deposit ৳200 or more for the first time, you will be eligible for the 100% welcome bonus — up to ৳8,000.
Withdrawals at ba99 are generally completed within 30 minutes to 3 hours.
The minimum withdrawal amount is ৳500. You can withdraw via bKash, Nagad, or Rocket.
If KYC verification is completed before submitting a withdrawal request, the process will be faster.
FAQ — 04
Responsible Gaming
There are a few signs that may indicate a problem: repeatedly placing larger bets to recover losses,
finding it hard to stop playing, prioritising gambling over family or work, and spending beyond your budget.
If these signs appear, it is important to take a break and seek help.
If you think there is a problem, first contact ba99 via live chat or email — we can help set a temporary pause or limit on your account.
For professional advice, let a family member or someone you trust know. You can find detailed guidance on ba99's
responsible gaming page.
ba99 provides the option to set deposit limits and cooldown periods as responsible gaming features.
This can be done in your account settings or by requesting it via live chat.
Setting your own budget is the most effective way to keep gaming healthy — see it as awareness, not weakness.
The minimum age for all casino and betting activities on ba99 is 21 years.
This rule is strictly enforced to protect minors from the harmful effects of gambling and to maintain a responsible environment.
Date of birth is confirmed during KYC verification. Accounts belonging to those under 21 are closed.
Yes, ba99 offers a self-exclusion or temporary break option. Upon your request, your account can be deactivated for a set period.
During this time, you will not be able to log in. To reactivate after the break, you need to contact support.
This is an effective option when you feel you need to step back for a while.
If you didn't find your answer above, ask us directly
If the questions above didn't resolve your issue, don't worry. ba99's support team is available seven days a week, twenty-four hours a day to assist you in Bengali and English.
Live Chat
Click the live chat button from any page on the site to speak directly with a support representative.
You will usually get a response within a few minutes.
Email Support
For detailed issues or document-related matters, you can contact us by email:
[email protected] — you will receive a reply even if you write in Bengali.